1. Who we are

HYKSOS (ABN [ABN — to be inserted]) is a specialist formwork and construction estimating firm operating across Australia. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following personal information:

Name, company name, email address, and phone number (from contact forms)
Project details and drawings you submit to us
IP address, browser type, and pages visited (analytics)
Communications between you and HYKSOS

3. How we use your information

We use your information to:

Prepare and deliver estimating services you have requested
Respond to enquiries and provide support
Improve our website and service quality
Meet legal and regulatory obligations

We do not use your information for unsolicited direct marketing without your consent.

4. Disclosure of information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website or delivering services (under confidentiality obligations)
Professional advisers such as lawyers and accountants
Government bodies where required by law

5. Storage and security

Your information is stored on secure servers. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Drawings and project files submitted via our contact form are stored securely and treated as confidential.

6. Cookies and analytics

Our website may use cookies and third-party analytics tools (including Google Analytics and Google Tag Manager) to understand how visitors use the site. You can disable cookies in your browser settings. We also use the Meta Pixel to measure the effectiveness of our advertising.

7. Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. To make a request, email [email protected]. We will respond within 30 days.

8. Complaints

If you believe we have breached the APPs, please contact us at [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The current version will always be available at hyksos.au/privacy. Continued use of our website after changes constitutes acceptance of the updated policy.

Privacy Policy